FAQ

What is the Dog Car Seat Bed with Headrest Strap?

Road trips your dog will enjoy.

How long does delivery take?

Orders ship in 1 to 3 business days and usually arrive 7 to 14 business days after that. You get an email with tracking as soon as it ships.

Can I track my order?

Yes. The tracking email has a link. No email? Check your spam folder, or write to support@cruisette.store with your order number.

How much is shipping?

Shipping is shown in your cart and at checkout before you pay, together with any free shipping offer.

What if it arrives damaged or wrong?

Write to support@cruisette.store within 7 days of delivery with your order number and a photo. We send a replacement or refund it, and we pay the shipping.

Can I return it?

Yes, within 30 days of delivery if it is unused and in its original packaging. Write to us first and we send the steps. See the refund policy.

Is checkout safe?

Payment is processed by Shopify and its payment partners. We never see your card number.

How do I contact you?

Write to support@cruisette.store or use the contact page. We answer within 1 business day.